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Operations Associate
Tesco Business Solutions
Posted
last month

Bengaluru, Karnataka, India

Remote

INR 30K

Junior Level

Full Time

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Operations Customer Support Retail Service

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Sema Summary

The Operations Associate will support colleagues in the UK and Ireland by troubleshooting issues and providing exceptional service. The role involves identifying operational improvements and ensuring tasks are completed within KPIs.

About Company

Tesco Business Solutions (TBS) is a division of Tesco, focused on standardizing processes and improving service efficiency. It operates in multiple countries, including India, with a mission to support customers and communities effectively.

Core Requirements

Basic MS Office skills
Active listening skills
English proficiency (speaking, reading, writing)
Logical thinking
Attention to detail

Responsibilities

Resolve user queries in a timely manner.
Identify operational improvements.
Complete tasks within agreed KPIs.
Work in UK shifts and weekends.
Create management reports from data.
Ensure queries are accurately understood.
Collaborate with various teams to resolve issues.

Benifits

Medical insurance
30 days of leave
Performance bonus
Mental health support
Financial coaching

Must Have skills

MS Office proficiencyAttention to detailActive listeningLogical thinkingTeam collaboration

Job Keywords

operationscustomer servicetroubleshootingteamworkproblem-solving

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