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Onboarding Specialist
Fresha
Posted
3 weeks ago

Manila, National Capital Region

Onsite

PHP 30K

Full Time

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Sema Summary

The Onboarding Specialist role at Fresha involves guiding new partners through the integration process. Responsibilities include ensuring a smooth transition, assisting with technical support, and enhancing partner experience. Fluency in Bahasa Malay or Indonesian is required. This position is based in Manila, National Capital Region, Philippines, and offers a competitive monthly salary. This role is crucial for driving partner satisfaction and retention.

About Company

Fresha is a leading platform that empowers businesses by providing efficient appointment scheduling and management solutions.

Core Requirements

Fluency in Bahasa Malay or Indonesian
Excellent communication skills
Experience in customer support
Strong problem-solving ability
Technical proficiency

Responsibilities

Guide new partners through the onboarding process.
Provide technical support for integration.
Enhance the partner experience.
Ensure smooth transitions for new users.
Collaborate with internal teams for issue resolution.
Collect and analyze feedback from new partners.
Maintain documentation related to onboarding procedures.

Must Have skills

CommunicationProblem-solvingTechnical supportFluency in languagesCustomer support

Job Keywords

OnboardingCustomer supportTechnical assistanceIntegrationCommunication

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