Onboarding Consultant
Xendit
Posted
2 weeks ago
Jakarta, Indonesia
Remote
IDR 10M
Mid Level
Full Time
Sema Summary
Xendit is seeking an Onboarding Consultant to facilitate client implementations, ideally speaking Mandarin. The role involves managing client relationships, understanding customer needs, and ensuring successful onboarding experiences. Candidates should have mid-level experience in client service or consulting. This position is based in Jakarta, Indonesia but offers a hybrid work model. Competitive salary and benefits may be expected.
About Company
Xendit is a technology company specializing in payment solutions, aiming to streamline transactions in Southeast Asia. They focus on customer-centric services and innovative onboarding experiences.
Core Requirements
- Bachelor's degree in a relevant field
- Experience in customer service
- Strong communication skills
- Ability to manage relationships
- Proficiency in Mandarin preferred
Responsibilities
- Facilitate the onboarding process for new clients
- Guide clients through implementation steps
- Analyze customer needs and provide solutions
- Provide support to clients during the transition
- Ensure high client satisfaction and retention
- Collaborate with internal teams to improve processes
- Adjust onboarding strategies based on client feedback
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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