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Easy Outsource

Onboarding Account Manager

Easy Outsource

Posted

3 weeks ago

Philippines

Remote

PHP 60K

Senior Level

Full Time

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Sema

Sema Summary

The Onboarding Account Manager at Easy Outsource is a senior-level role focused on facilitating seamless integration for new clients. This position requires strong management and client-facing skills to ensure effective onboarding processes. Candidates should have a solid background in account management or customer support, with experience in remote work environments. The role supports teams in the Philippines, ensuring client satisfaction and successful account transitions.

About Company

Easy Outsource is dedicated to providing remote account management and customer support solutions, streamlining processes for various clients globally.

Core Requirements

  • Bachelor's degree
  • Proven account management experience
  • Strong communication skills
  • Remote working experience
  • Customer focus

Responsibilities

  • Manage onboarding processes for new clients
  • Facilitate communication between teams and clients
  • Ensure client expectations are met
  • Provide training and support to clients
  • Monitor client progress and feedback
  • Develop strategies for client retention
  • Assist in resolving any client issues

Must Have skills

Account managementCommunicationClient relationsProblem-solvingProject management

Nice To Have Skills

Remote team collaborationSales experienceData analysisTime managementPresentation skills

Tools Knowledge Requried

CRM softwareSlackZoomTrelloMicrosoft Office

Job Keywords

account managementclient supportremote workonboardingcustomer service

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