Merchant Onboarding Specialist
Semesteria
Posted
3 weeks ago
Gurugram, Haryana, India
Onsite
INR 40K
Full Time
Sema Summary
The Merchant Onboarding Specialist role involves facilitating the onboarding process of merchants onto the SaaS platform. You will be responsible for providing support and guidance during onboarding, ensuring a smooth transition for new clients. The position is based in Gurugram, India, and is full-time. Applicants should expect to engage directly with customers to enhance their experience. This role is best suited for individuals with effective communication and customer service skills.
About Company
Semesteria specializes in subscription management solutions, focusing on enhancing customer relationships and improving onboarding processes for merchants.
Core Requirements
- Strong communication skills
- Experience in customer support
- Ability to manage multiple tasks
- Tech-savvy with software tools
- Bachelor's degree or equivalent
Responsibilities
- Facilitate onboarding of new merchants
- Provide training on the platform
- Assist with setup and integration
- Resolve onboarding issues promptly
- Gather feedback for service improvement
- Collaborate with technical teams
- Maintain accurate onboarding records
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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