Manager, Customer Relationship Management
Techcombank
Posted
2 days ago
Haiphong, Hai Phong City, Vietnam
Onsite
VND 15M
Mid Level
Full Time
Sema Summary
Techcombank is seeking a Manager for Customer Relationship Management, focusing on ESME, MSME, and Household markets. The role involves enhancing customer engagement and driving relationship strategies to boost overall satisfaction and retention. Candidates should possess strong management skills and experience in banking or finance. The position is based in Haiphong, Vietnam, and offers a full-time employment opportunity with a competitive salary.
About Company
Techcombank is a leading commercial bank in Vietnam, providing a wide range of financial services to individuals and businesses. The bank emphasizes customer-centric solutions and innovative banking practices.
Core Requirements
- Bachelor's degree in Finance or related field
- 5+ years of banking experience
- Strong communication skills
- Experience in customer relationship management
- Leadership experience
Responsibilities
- Develop customer relationship strategies
- Analyze customer feedback and trends
- Lead a team of relationship managers
- Manage ESME, MSME, and Household portfolios
- Enhance customer engagement initiatives
- Collaborate with marketing for promotions
- Report on customer satisfaction metrics
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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