Managed Services Engineer
CommandLink
Posted
2 days ago
Philippines
Remote
PHP 50K
Mid Level
Full Time
Sema Summary
The Managed Services Engineer role at CommandLink involves providing comprehensive IT support and services to clients. You will work remotely, managing client relationships and ensuring efficient service delivery. The position requires solid technical skills, understanding of ITIL practices, and the ability to troubleshoot complex issues. Ideal candidates will have a proactive approach to service management and client communication. The role offers full-time employment, making it suitable for mid-level professionals in IT services.
About Company
CommandLink is a forward-thinking IT solutions provider focusing on managed services and client support. They emphasize delivering excellent service and fostering client relationships in a remote environment.
Core Requirements
- Bachelor's degree in Computer Science or related field
- Experience in IT managed services
- Proficient in troubleshooting IT issues
- Strong communication skills
- Knowledge of ITIL practices
Responsibilities
- Provide IT support to clients remotely
- Manage client relationships and expectations
- Troubleshoot technical issues efficiently
- Implement ITIL best practices in service delivery
- Monitor and report on service performance
- Collaborate with remote teams on projects
- Coordinate with clients for service upgrades and maintenance
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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