Major Incident Manager
Nityo Infotech
Posted
last month
Singapore
Onsite
SGD 8K
Mid Level
Full Time
Sema Summary
The Major Incident Manager will oversee critical incidents from detection to resolution. This role requires strong leadership and communication skills to coordinate technical teams effectively.
About Company
Nityo Infotech is a Global Technology Solutions and Services organization with a significant presence across various regions. They provide a wide range of services to numerous industries, focusing on optimizing costs through managed services and outsourcing.
Core Requirements
- 5-10 years of experience in Major Incident Management
- Strong understanding of ITIL principles
- Degree/Diploma in a relevant field
- Excellent communication skills in English and Chinese
- ITIL certification is a strong plus
Responsibilities
- Take ownership of P1/Major Incidents from detection to resolution
- Act as the single point of contact during critical outages
- Lead war rooms and coordinate cross-functional teams
- Drive faster recovery by removing blockers
- Deliver timely updates to customers and leadership
- Prepare RCA, RFO, and Post-Incident Action Plans
- Ensure effective communication during incidents
Must Have skills
Job Keywords
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