Level 1 Support Analyst
Semesteria
Posted
3 weeks ago
Pasay, National Capital Region
Remote
PHP 25K
Junior Level
Full Time
Sema Summary
As a Level 1 Support Analyst, you will be responsible for assisting customers with their banking and finance inquiries. This role requires strong communication skills and the ability to troubleshoot common issues. Candidates should have experience in customer support and a basic understanding of financial products. The position is hybrid and full-time, based in Pasay, National Capital Region.
About Company
Semesteria is committed to providing top-notch services in the banking and finance sector, enhancing customer experiences through exceptional support.
Core Requirements
- Bachelor's degree in related field
- Experience in customer support
- Strong communication skills
- Ability to troubleshoot technical issues
- Basic knowledge in finance
Responsibilities
- Assist customers with finance-related inquiries
- Resolve technical issues promptly
- Provide excellent customer service
- Document interactions and resolutions
- Collaborate with team members on support strategies
- Report recurring issues to management
- Participate in training programs to improve skills
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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