Lead Technical Support Engineer
Karix
Posted
3 weeks ago
Mumbai Metropolitan Region
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
As a Lead Technical Support Engineer at Karix, you will be responsible for addressing technical issues reported by users and providing effective solutions. This role requires strong problem-solving skills and the ability to communicate technical information clearly. You will also document procedures, train junior staff, and collaborate with engineering teams. Located in Mumbai, this full-time position does not offer remote work options.
About Company
Karix specializes in providing advanced communication solutions and technical support to a diverse client base.
Core Requirements
- Bachelor's degree in IT or related field
- 3 years of technical support experience
- Strong knowledge of troubleshooting techniques
- Excellent communication skills
- Ability to lead a team
Responsibilities
- Resolve user-reported technical issues.
- Lead a team of technical support engineers.
- Document and update support procedures.
- Provide training to new support staff.
- Collaborate with engineering for product enhancements.
- Monitor support ticket resolutions.
- Ensure customer satisfaction through effective support.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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