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Lead Service Analyst
Societe Generale Global Solution Centre
Posted
3 weeks ago

Bengaluru, Karnataka, India

Remote

INR 80K

Mid Level

Full Time

Job Categories

Analysis Support Management Finance Technical

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Sema Summary

As a Lead Service Analyst at Societe Generale Global Solution Centre, you will oversee service operations while ensuring high-quality technical support and customer satisfaction. You will be responsible for managing projects, analyzing data, and leading a team of analysts. The position demands a mid-level experienced professional who is adept at problem-solving and has strong communication skills. This role offers a hybrid work environment based in Bengaluru, India.

About Company

Societe Generale Global Solution Centre specializes in providing comprehensive solutions in finance and technical support. The company promotes a culture of innovation and excellence.

Core Requirements

Bachelor's degree or equivalent
3+ years of experience
Strong analytical skills
Proficiency in financial systems
Ability to lead teams

Responsibilities

Manage service operations and support activities
Analyze performance metrics
Lead a team of service analysts
Ensure compliance with service standards
Communicate with stakeholders
Develop and implement improvement strategies
Conduct training and mentorship for team members

Must Have skills

Analytical skillsTeam leadershipProblem-solvingTechnical supportProject management

Nice To Have Skills

Customer serviceFinancial systems knowledgeData analysisCommunication skillsMultilingual

Tools Knowledge Requried

ExcelServiceNowSQLJiraTableau

Job Keywords

service managementfinancial analysisleadershiptechnical supportdata analysis

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