Lead Service Analyst
Societe Generale Global Solution Centre
Posted
3 weeks ago
Bengaluru, Karnataka, India
Remote
INR 80K
Senior Level
Full Time
Sema Summary
The Lead Service Analyst at Societe Generale Global Solution Centre is responsible for end-to-end problem governance and incident management for IT infrastructure and applications. The role requires over 7 years of experience in stakeholder management and major incident resolution, along with fluency in French. The position involves leading a team, conducting training, and ensuring high-quality service delivery in a hybrid work environment. Benefits include community engagement initiatives and opportunities for career growth.
About Company
Societe Generale Global Solution Centre is a subsidiary of Societe Generale, one of Europe’s leading financial services groups. Founded in 2000, SG GSC focuses on IT services, application development, and business process management, catering to various business lines globally. The company strives for sustainable growth and employee development within a diverse workplace.
Core Requirements
- 7+ years experience
- Fluency in French
- ITIL knowledge
- Stakeholder management
- Problem management expertise
Responsibilities
- Provide end-to-end problem management
- Train team members on production best practices
- Manage lifecycle of incidents
- Drive stakeholder communication during incidents
- Monitor action plans for major incidents
- Collaborate with IT departments for service quality
- Produce reporting on IT quality of service
Benifits
- Diversity initiatives
- Employee engagement activities
- Career development opportunities
- Solidarity actions
- ESG initiatives
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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