L2 Support Engineer
MicroSourcing
Posted
3 weeks ago
Quezon City, National Capital Region, Philippines
Onsite
PHP 20K
Junior Level
Full Time
Sema Summary
The L2 Support Engineer at MicroSourcing will be responsible for providing advanced technical support to clients, resolving complex issues, and ensuring high levels of customer satisfaction. Candidates must have knowledge in IT troubleshooting and excellent communication skills. This role is based in Quezon City, Philippines, and is ideal for junior professionals looking to further their career in IT support. The company values customer experience and efficiency in technical solutions.
About Company
MicroSourcing is a leading provider of outsourcing solutions, catering to various industries. They focus on delivering efficient services to enhance client business processes.
Core Requirements
- Bachelor's degree in IT or related field
- Knowledge of IT support principles
- Strong problem-solving skills
- Excellent communication abilities
- Experience with client interaction
Responsibilities
- Provide L2 technical support to clients
- Resolve complex technical issues
- Manage customer inquiries and concerns
- Document and track issues in support system
- Collaborate with L1 and L3 support teams
- Ensure timely resolution of support tickets
- Conduct follow-up communications with clients
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
Similar Jobs
IT Support Engineer
Infor
Manila, National Capital Region, Philippines
IT Support Engineer
inspiro
Makati, National Capital Region, Philippines
Technical Support Engineer
Eastvantage
Taguig, National Capital Region, Philippines
Technical Support Engineer
Yngen Datacom Corp.
San Pedro, Calabarzon
Application Support Engineer
Accenture
Taguig, National Capital Region, Philippines
Application Support Engineer
Accenture
Mandaluyong, National Capital Region, Philippines
Engineer
Copeland
Quezon City
Engineer
Microchip Technology Inc.
Davao, Davao Region
Sales Engineer
Uniwell Technologies Corporation
Mandaluyong, National Capital Region, Philippines
Software Engineer
TELUS Digital
Taguig, National Capital Region
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.