Junior Customer Support Analyst
NielsenIQ
Posted
3 weeks ago
Greater Kuala Lumpur
Remote
MYR 3K
Junior Level
Full Time
Sema Summary
NielsenIQ is seeking a Junior Customer Support Analyst based in Greater Kuala Lumpur. This full-time position involves assisting customers with inquiries and ensuring satisfaction with products and services. The analyst will work in a hybrid environment, balancing remote work with in-office duties. Candidates should be prepared to engage with clients and offer effective solutions. This role is ideal for individuals at the start of their career in customer support.
About Company
NielsenIQ provides data analytics and insights to drive business performance. They specialize in understanding consumer behavior and helping brands thrive in competitive markets.
Core Requirements
- Bachelor's degree in relevant field
- Strong communication skills
- Customer service experience
- Analytical thinking
- Problem-solving abilities
Responsibilities
- Assist customers with inquiries
- Resolve customer issues promptly
- Communicate effectively with clients
- Document customer interactions
- Analyze feedback to improve services
- Collaborate with team members to enhance support
- Report on customer satisfaction metrics
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
Similar Jobs
Customer Support Analyst
NielsenIQ
Greater Kuala Lumpur
Junior Customer Support Agent
Ludicrum
Southeast Asia
Customer Support Specialist
Semesteria
Southeast Asia
Customer Support Specialist
JustLogin
Kuala Lumpur, Malaysia
Customer Support Specialist
PULSE
South Asia
Customer Support Executive
NielsenIQ
Greater Kuala Lumpur
Bilingual Customer Support
Semesteria
Remote
Customer Support Executive
GoodSpace AI
Remote
Customer Support Executive
Exness
Federal Territory of Kuala Lumpur, Malaysia
Technical Customer Support
Zebra Technologies
Taman Pulau Pinang, Penang, Malaysia
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.