IT Technical Operations Analyst
77GSI
Posted
3 weeks ago
Pasig, National Capital Region
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The IT Technical Operations Analyst at 77GSI will be responsible for troubleshooting and resolving incidents within a technical environment. The role involves performing code investigations, analyzing databases, and creating knowledgebase articles. A key responsibility will be the identification and resolution of software defects while maintaining effective communication with stakeholders. This position is ideal for individuals with solid technical skills looking to work in a collaborative team in Pasig.
About Company
77GSI is a growing information services company with a workforce between 1,001 to 5,000 employees. The organization emphasizes collaboration and continuous improvement.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in troubleshooting incidents
- Familiarity with monitoring tools
- Database analysis skills
- Ability to document processes
Responsibilities
- Investigate and troubleshoot code incidents.
- Create knowledgebase articles.
- Gather and analyze data.
- Consult with support teams for timely resolutions.
- Report software defects to relevant teams.
- Update stakeholders on incident resolution.
- Participate in continuous improvement initiatives.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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