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IT Support Specialist
Infinit-O
Posted
last month

Pasay, National Capital Region, Philippines

Remote

PHP 30K

Junior Level

Full Time

Job Categories

IT Support Customer Networking Operations

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Sema Summary

The IT Support Specialist role involves providing technical support and customer service for Unified Communications and Audio-Video systems. The position requires strong problem-solving skills and a passion for technology in a fast-paced environment.

About Company

Infinit-O empowers finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise, innovative technology, and a commitment to process optimization.

Core Requirements

2-year degree or equivalent experience in IT
Experience in customer service or technical support
Familiarity with voice/data networking concepts
Strong communication skills
Ability to learn new systems

Responsibilities

Act as first point of contact for customer issues
Provide Tier 1 troubleshooting for customer solutions
Monitor network and system health
Coordinate and document incidents and service requests
Collaborate with internal teams for resolution
Respond to customer inquiries with solutions
Ensure compliance with security standards

Benifits

Career growth
Collaborative environment
Customer-first culture

Must Have skills

Technical supportCustomer serviceCommunicationProblem-solvingTeamwork

Job Keywords

IT SupportCustomer ServiceTechnical SupportNetworkingUnified Communications

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