IT Support
TG Malaysia
Posted
last month
Johor Bahru, Malaysia
Onsite
MYR 4K
Junior Level
Contract
Sema Summary
The job requires a Mandarin-speaking Level 1 Support Specialist to provide technical support. The ideal candidate should have at least one year of relevant experience and good problem-solving skills.
About Company
TG Malaysia is part of TG Group, a workforce solutions provider operating in over 50 markets, focusing on innovative human capital solutions.
Core Requirements
- Minimum 1 year of experience in IT support.
- Fluency in Mandarin and English.
- Basic IT troubleshooting knowledge.
- Good problem-solving skills.
- Ability to work independently and as part of a team.
Responsibilities
- Provide first-level support via phone, email, or chat.
- Troubleshoot password resets and Wi-Fi connectivity issues.
- Resolve blue screen errors and basic hardware problems.
- Log incidents using the ticketing system.
- Escalate unresolved issues to Level 2 support.
- Maintain documentation for common issues.
- Communicate effectively in Mandarin and English.
Must Have skills
Job Keywords
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