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IT Support Helpdesk
Accord Innovations
Posted
4 weeks ago

Greater Medan

Onsite

IDR 5M

Junior Level

Contract

Job Categories

IT Support Helpdesk Technical Service

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Sema Summary

Accord Innovations is seeking an IT Support Helpdesk professional to provide on-site technical assistance in Greater Medan. This role involves responding to user inquiries, troubleshooting hardware and software issues, and maintaining IT equipment. Applicants should possess basic IT skills, with a focus on customer service. The position is a contract role, requiring a junior-level experience. A monthly salary estimate is provided based on the local market.

About Company

Accord Innovations focuses on delivering cutting-edge technology solutions and exceptional IT services.

Core Requirements

Basic IT knowledge
Customer service skills
Problem-solving abilities
Adaptability
Effective communication

Responsibilities

Provide technical support to users
Troubleshoot hardware issues
Assist with software installation
Manage IT equipment inventories
Document service requests
Collaborate with other IT staff
Train users on IT systems

Must Have skills

Technical supportCommunicationProblem-solvingCustomer serviceIT troubleshooting

Nice To Have Skills

Networking knowledgeSoftware managementTime managementTeam collaborationAdaptability

Tools Knowledge Requried

Operating SystemsHelpdesk SoftwareRemote Access Tools

Job Keywords

IT HelpdeskTechnical SupportCustomer ServiceTroubleshootingInformation Technology

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