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IT Support Helpdesk
Accord Innovations
Posted
2 weeks ago

Greater Medan

Onsite

IDR 5M

Junior Level

Contract

Job Categories

Support IT Helpdesk Technical Contract

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Sema Summary

The IT Support Helpdesk role at Accord Innovations involves providing on-site technical assistance and troubleshooting for end users. Responsibilities include diagnosing hardware and software issues, handling user inquiries, and maintaining IT support documentation. Ideal candidates should have some experience in an IT support role, preferably in a contract capacity. The position is located in Greater Medan and suited for those looking to grow their skills in a fast-paced environment.

About Company

Accord Innovations focuses on providing top-notch IT solutions and support to its clients, with a commitment to customer satisfaction.

Core Requirements

Basic computer knowledge
Customer service skills
Problem-solving abilities
Ability to work on-site
Associate degree in IT or related field

Responsibilities

Provide technical support to end-users on-site.
Diagnose hardware and software issues.
Assist in setting up new IT equipment.
Document user interactions and support activities.
Maintain IT inventory and asset management.
Train users on new software and technology.
Collaborate with other IT staff for issue resolution.

Must Have skills

Technical supportTroubleshootingCustomer serviceCommunicationBasic networking

Nice To Have Skills

ITIL knowledgeProject managementFamiliarity with ticketing systemsBasic knowledge of databasesTime management

Tools Knowledge Requried

Helpdesk softwareTicketing systemRemote support toolsKnowledge baseMicrosoft Office

Job Keywords

IT SupportHelpdeskTechnical SupportCustomer ServiceTroubleshooting

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