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Intrepid Asia

IT Support Engineer

Intrepid Asia

Posted

4 weeks ago

Kuala Lumpur, Malaysia

Remote

MYR 4K

Full Time

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Industry

Sema

Sema Summary

The IT Support Engineer position at Intrepid Asia involves providing technical support to end-users in a hybrid work environment. Responsibilities include diagnosing and resolving hardware and software issues, assisting with network connectivity problems, and maintaining IT equipment. Candidates should have strong communication skills and a background in information technology. This role is based in Kuala Lumpur, Malaysia, offering a full-time position with an estimated salary of MYR4000 per month.

About Company

Intrepid Asia is a technology-driven company focusing on providing efficient and innovative IT solutions in the region.

Core Requirements

  • Bachelor's degree in IT or related field
  • Experience in technical support
  • Knowledge of network systems
  • Strong problem-solving skills
  • Excellent communication abilities

Responsibilities

  • Provide technical support to users
  • Troubleshoot hardware and software issues
  • Assist with network connectivity problems
  • Maintain and upgrade IT equipment
  • Document support requests
  • Train users on software applications
  • Collaborate with the IT team

Must Have skills

Technical supportTroubleshootingNetwork knowledgeCommunication skillsProblem-solving

Nice To Have Skills

CertificationsCustomer serviceTeam collaborationTime managementAnalytical thinking

Tools Knowledge Requried

Helpdesk softwareRemote support toolsMicrosoft OfficeNetworking toolsTicketing system

Job Keywords

IT SupportTechnical SupportNetworkingTroubleshootingCustomer Service

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