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IT Support Consultant
Resorts World Inc.
Posted
2 days ago

Quezon City, National Capital Region

Remote

PHP 25K

Junior Level

Full Time

Job Categories

IT Support Consulting Technical Customer

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Sema Summary

As an IT Support Consultant, you will provide technical support to users while working in a hybrid environment. Responsibilities include troubleshooting hardware and software issues, assisting with network problems, and ensuring user access to IT services. You will need a basic understanding of IT systems and excellent customer service skills. This is a full-time, junior-level position based in Quezon City, and while no specific salary is listed, an estimated pay is provided based on the role and location.

About Company

Resorts World Inc. is a leading entertainment and hospitality company known for providing exceptional services and facilities.

Core Requirements

Bachelor's degree in IT or related field
1-2 years of IT support experience
Knowledge of troubleshooting
Familiarity with network protocols
Strong customer service skills

Responsibilities

Provide technical support for IT issues
Assist users with hardware troubleshooting
Resolve software-related problems
Help maintain network performance
Ensure security of IT systems
Support users in a hybrid work environment
Document issues and solutions in a ticketing system

Must Have skills

Technical troubleshootingCustomer serviceNetwork knowledgeProblem-solvingCommunication

Nice To Have Skills

Familiarity with cloud servicesExperience with ticketing systemsBasic programming knowledge

Tools Knowledge Requried

Ticketing softwareRemote support toolsAntivirus softwareNetwork monitoring tools

Job Keywords

IT supporttechnical assistancecustomer servicenetwork troubleshootinghardware support

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