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IT Service Management Specialist
Kyndryl
Posted
2 days ago

Bangkok Metropolitan Area

Remote

THB 60K

Mid Level

Full Time

Job Categories

IT Management Support Services Consulting

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Sema Summary

Kyndryl is seeking an IT Service Management Specialist to join their team in the Bangkok Metropolitan Area. The role entails providing support in managing IT services and ensuring efficient service delivery to clients. The ideal candidate should have a mid-level experience in IT service management, strong problem-solving skills, and the ability to work in a hybrid environment. This full-time position offers career growth opportunities in a global technology leader.

About Company

Kyndryl is a leading IT services company focused on managing and modernizing critical technology systems for global clients. With a commitment to innovation, Kyndryl operates across various industries, delivering comprehensive solutions to enhance IT services.

Core Requirements

Bachelor's degree in IT or related field
Experience in IT service management
Strong analytical skills
Problem-solving abilities
Effective communication skills

Responsibilities

Manage IT service delivery and operations
Coordinate with cross-functional teams
Implement IT service management processes
Analyze service performance metrics
Develop and maintain service documentation
Provide support to clients efficiently
Ensure compliance with service level agreements

Must Have skills

ITIL knowledgeProject managementTechnical supportCustomer serviceService delivery management

Nice To Have Skills

Cloud technologiesAgile methodologiesData analysisSystem integrationTeam leadership

Tools Knowledge Requried

ServiceNowJIRAMicrosoft OfficeSlackConfluence

Job Keywords

IT Service ManagementService DeliveryTechnical SupportITILProject Management

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