Search for Jobs

IT Service Management Specialist
Kyndryl
Posted
last month

Bangkok Metropolitan Area

Remote

THB 80K

Mid Level

Full Time

Job Categories

IT Management Services Consulting Support

Match

Skills

Experience

Industry

Sema Summary

Kyndryl seeks an experienced IT Service Management Specialist focused on Incident, Problem, and Change management. The role emphasizes driving service excellence and continuous improvement in IT processes.

About Company

Kyndryl designs, builds, manages, and modernizes mission-critical technology systems that the world depends on. They focus on innovation, employee well-being, and creating equitable opportunities for their diverse workforce.

Core Requirements

Bachelor’s degree in computer science or IT
Minimum 3 years of hands-on IT Service Management experience
Strong knowledge of ITSM frameworks
ITIL4 certification preferred
Effective communication skills

Responsibilities

Manage end-to-end IPC processes
Lead major incident investigations
Perform root cause analysis for incidents
Oversee the Change Management process
Maintain records for IPC activities
Collaborate with teams for service improvement
Present IPC metrics and trends to management

Benifits

Employee learning programs
Volunteering opportunities
Health support
Diversity initiatives
Certification access

Must Have skills

Analytical skillsProblem-solving skillsCommunication skillsExperience with ITSM toolsTeamwork abilities

Job Keywords

IT Service ManagementIncident ManagementProblem ManagementChange ManagementITIL

Similar Jobs