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IT Service Desk Engineer
66degrees
Posted
3 weeks ago

Bangalore Urban, Karnataka, India

Remote

INR 50K

Full Time

Job Categories

IT Support Engineering Service Tech

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Sema Summary

The IT Service Desk L2 Engineer role focuses on providing technical support to users in a hybrid setting. Candidates should be adept at troubleshooting and providing solutions for service desk issues. While the specific experience level isn't mentioned, relevant IT support skills are essential. The position is located in Bangalore, India, and offers a full-time employment opportunity with a monthly salary estimate of INR50000.

About Company

66degrees specializes in providing innovative IT solutions and services, focusing on customer satisfaction and support.

Core Requirements

Technical support experience
Proficiency in troubleshooting
Customer service skills
Ability to work in hybrid environments
Relevant IT certifications

Responsibilities

Provide L2 technical support to users
Troubleshoot service desk issues
Assist in resolving user inquiries
Document and track service requests
Collaborate with other IT support teams
Ensure timely resolution of issues
Conduct follow-ups with users for satisfaction

Must Have skills

TroubleshootingCustomer SupportTechnical SkillsCommunicationProblem Solving

Nice To Have Skills

ITIL KnowledgeRemote SupportTicketing SystemsNetwork BasicsTime Management

Tools Knowledge Requried

Ticketing SystemRemote DesktopKnowledge Base

Job Keywords

IT SupportService DeskTechnical AssistanceCustomer ServiceTroubleshooting

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