IT Service Delivery Lead
Manulife
Posted
2 weeks ago
Lapu-Lapu, Central Visayas, Philippines
Remote
PHP 60K
Mid Level
Full Time
Sema Summary
The IT Service Delivery Lead at Manulife will oversee the effective delivery of IT services in a hybrid environment. This role requires managing a team and coordinating with various departments to ensure service quality. The candidate should possess a solid background in IT service management and have experience leading delivery teams. The role is based in Lapu-Lapu, Philippines, but allows for remote work. Ideal for those with mid-level experience seeking a full-time position.
About Company
Manulife is a leading financial services provider that offers a range of financial solutions, including insurance and investment services, with a commitment to customer service and innovation.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in IT service delivery
- Strong leadership skills
- Excellent communication
- Problem-solving abilities
Responsibilities
- Lead the IT service delivery team.
- Manage the day-to-day operations of IT services.
- Ensure compliance with service level agreements.
- Coordinate with departments for service improvements.
- Develop strategies for effective service delivery.
- Monitor and report on service performance.
- Drive continuous improvement initiatives.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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