IT Help Desk
ECLARO
Posted
3 weeks ago
Philippines
Remote
PHP 50K
Junior Level
Full Time
Sema Summary
ECLARO is seeking an IT Help Desk professional to provide technical support to dental professionals. This role focuses on hands-on troubleshooting of advanced scanning hardware and proprietary software. Ideal candidates should have 1-3 years of IT support experience and strong communication skills. Exposure to global customers and the healthcare field makes this an exciting opportunity for career growth. No specific certifications are required, but familiarity with ticketing systems is beneficial.
About Company
ECLARO is a professional services firm headquartered in New York City, specializing in staffing and recruiting solutions for a variety of industries. They are committed to delivering customized talent solutions and building long-term relationships with clients. ECLARO operates in the U.S., Canada, and the Philippines, focusing on providing skilled professionals to manage business challenges effectively.
Core Requirements
- 1-3 years IT Help Desk experience
- Experience with technical support
- Strong troubleshooting skills
- Knowledge of Windows 10 and 11
- Experience with ticketing or CRM systems
Responsibilities
- Provide technical support via phone, chat, and email
- Troubleshoot Windows desktop environments
- Document and escalate bugs to engineering teams
- Create and maintain troubleshooting documentation
- Support internal teams with IT needs
- Coach Tier 1 agents on technical issues
- Act as a product expert for scanning hardware and software
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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