IT Analyst
Riverbed Technology
Posted
last month
Bangalore, India
Remote
INR 50K
Junior Level
Full Time
Sema Summary
As an IT Analyst at Riverbed Technology, you will troubleshoot customer issues and collaborate with teams to enhance IT systems. The position requires strong analytical skills and experience in an enterprise support organization.
About Company
Riverbed Technology optimizes digital experiences using AI and machine learning. The company provides solutions to enhance IT efficiency and empower users across various networks.
Core Requirements
- 1-3 years salesforce.com administration experience
- Experience in enterprise support organization
- Strong analytical and problem-solving skills
- Excellent interpersonal and customer service skills
- Project management experience
Responsibilities
- Troubleshoot customer issues regarding login and account problems.
- Collaborate with Sales Operations and IT to resolve account issues.
- Manage escalations from Support partners.
- Test and verify new features for the support site.
- Analyze site metrics and system performance.
- Administer forums and resolve customer inquiries.
- Enhance social media presence for Riverbed Support.
Benifits
- Flexible workplace policies
- Employee resource groups
- Learning and development resources
- Career progression pathways
- Community engagement initiatives
Must Have skills
Job Keywords
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