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Keyrus

Incident Manager

Keyrus

Posted

2 weeks ago

Singapore

Onsite

SGD 6K

Mid Level

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Sema

Sema Summary

The Incident Manager role at Keyrus involves overseeing production support incidents in Singapore. This position is focused on efficient resolution and management of incidents while working closely with technical teams and stakeholders. The ideal candidate will have experience in incident management and strong problem-solving skills. This contract position requires onsite presence. A competitive salary is offered based on experience.

About Company

Keyrus is a global consulting and services company that helps businesses leverage data to drive innovation and optimize performance.

Core Requirements

  • Bachelor's degree in IT or related field
  • Proven experience in incident management
  • Strong analytical and problem-solving skills
  • Excellent communication abilities
  • Experience working in a fast-paced environment

Responsibilities

  • Monitor and manage production incidents
  • Ensure timely resolution of incidents
  • Communicate with technical teams and stakeholders
  • Document incident resolution processes
  • Analyze incident trends and metrics
  • Report on incident management performance
  • Improve incident management practices

Must Have skills

Incident ManagementProblem-SolvingCommunicationAnalytical SkillsStakeholder Management

Nice To Have Skills

Technical KnowledgeProject ManagementTeam LeadershipData AnalysisProcess Improvement

Tools Knowledge Requried

Incident Tracking SoftwareCommunication ToolsData Analysis Tools

Job Keywords

Incident ManagementProduction SupportIT OperationsProblem ResolutionStakeholder Communication

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