Incident Manager
Tata Consultancy Services
Posted
last month
Mumbai
Onsite
INR 80K
Mid Level
Full Time
Sema Summary
The role involves managing incident processes and documentation in a dynamic environment. Candidates should have a good understanding of ITIL processes and excellent communication skills.
About Company
Tata Consultancy Services (TCS) is a leading IT services and consulting company focused on digital transformation and technology partnerships globally.
Core Requirements
- 6 to 10 years of experience in ITIL incident management
- ITIL certification
- Basic understanding of datacenter technologies
- Strong documentation skills
- Excellent communication and interpersonal skills
Responsibilities
- Manage incident processes and workflows
- Document incidents and resolution steps
- Communicate effectively with stakeholders
- Implement and deploy ITIL processes
- Work in a 24x7 shift support window
- Facilitate incident reviews and reporting
- Ensure compliance with service level agreements
Must Have skills
Job Keywords
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