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Nasdaq

Incident Management Analyst

Nasdaq

Posted

3 weeks ago

Taguig

Remote

PHP 50K

Full Time

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Sema

Sema Summary

The Incident Management Analyst role at Nasdaq involves overseeing incident management processes and ensuring timely resolution of issues. This position requires strong analytical skills and is well-suited for individuals with experience in IT operations and support. The role is hybrid, based in Taguig, Philippines, and offers a full-time employment opportunity. Although the salary is not explicitly stated, a reasonable estimate is PHP 50,000 per month and candidates may expect a dynamic and supportive work environment.

About Company

Nasdaq is a global technology company serving the capital markets and other industries. It provides trading, clearing, exchange technology, regulatory, and securities services. Nasdaq is committed to innovation in financial markets.

Core Requirements

  • Bachelor's degree in IT or related field
  • Strong analytical skills
  • Experience in incident management
  • Ability to work in a hybrid environment
  • Knowledge of ITIL practices

Responsibilities

  • Monitor and manage incidents throughout their lifecycle.
  • Coordinate with IT teams to resolve issues efficiently.
  • Document and report on incident trends.
  • Evaluate incident management processes for improvement.
  • Communicate effectively with stakeholders.
  • Ensure compliance with company policies.
  • Assist in training other team members.

Must Have skills

Analytical skillsIncident managementITIL knowledgeProblem-solvingCommunication

Nice To Have Skills

Project managementTechnical supportTeam collaborationData analysisCustomer service

Tools Knowledge Requried

JIRAServiceNowMicrosoft OfficeConfluenceSlack

Job Keywords

Incident ManagementIT OperationsAnalysisSupportHybrid

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