Incident Analyst
Broadridge
Posted
last month
Metro Manila
Remote
PHP 50K
Mid Level
Full Time
Sema Summary
As an Incident Review & RCA Analyst at Broadridge, you will focus on thoroughly reviewing production incidents and documenting reports. This role emphasizes analysis and communication rather than technical troubleshooting.
About Company
Broadridge Financial Solutions is a global technology leader that empowers clients in the financial services sector through transformative technology and trusted expertise. They are recognized as a Great Place to Work, employing over 14,000 associates worldwide.
Core Requirements
- Background in IT Support or Service Desk
- Experience in documenting incidents
- Strong analytical skills
- Exceptional written and verbal communication
- Calm under pressure
Responsibilities
- Review incident and problem reports
- Summarize and validate root causes
- Ensure adherence to Problem Management processes
- Track post-incident review progress
- Identify patterns in incident data
- Coordinate globally for insights
- Maintain structured documentation
Benifits
- Collaborative environment
- Career development
- Inclusive workplace
Must Have skills
Job Keywords
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