Helpdesk Specialist
Success Hire Indonesia
Posted
2 days ago
Jakarta, Jakarta, Indonesia
Onsite
IDR 5M
Junior Level
Full Time
Sema Summary
The Helpdesk Specialist role at Success Hire Indonesia involves providing technical support and assistance to users in a rapidly changing environment. This is a full-time on-site position located in Jakarta. Candidates should have a strong focus on customer service and technical problem-solving skills. Being a junior role, it suits individuals who are early in their IT careers and eager to learn on the job. While specific benefits are not listed, candidates can expect opportunities for professional development.
About Company
Success Hire Indonesia specializes in recruiting talent in various sectors, focusing on delivering quality service to both clients and candidates in Indonesia.
Core Requirements
- Basic IT knowledge
- Customer service orientation
- Effective communication
- Problem-solving skills
- Minimum high school diploma
Responsibilities
- Assist users with technical issues
- Provide timely response to helpdesk requests
- Document user interactions and resolutions
- Maintain knowledge base articles
- Configure and troubleshoot workstations
- Collaborate with technical teams for complex issues
- Follow up on unresolved issues
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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