Helpdesk Officer
Bank of the Philippine Islands (BPI)
Posted
2 weeks ago
Intramuros, National Capital Region, Philippines
Onsite
PHP 30K
Junior Level
Full Time
Sema Summary
The Helpdesk Officer role at Bank of the Philippine Islands (BPI) involves providing on-site IT support and solving technical issues for customers. This full-time position is ideal for junior professionals looking to expand their skills in a dynamic environment. Key responsibilities include troubleshooting software and hardware problems, assisting users with technical inquiries, and maintaining efficient operations. A strong understanding of customer service is essential, as the Helpdesk Officer will be interacting with various clients regularly.
About Company
Bank of the Philippine Islands (BPI) is a leading financial institution in the Philippines, renowned for its commitment to innovation and customer service.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in customer service
- Knowledge of troubleshooting methods
- Familiarity with helpdesk software
- Strong communication skills
Responsibilities
- Provide technical support to end-users
- Troubleshoot hardware and software issues
- Assist customers with IT-related inquiries
- Document technical problems and solutions
- Train users on new software and systems
- Maintain the helpdesk ticketing system
- Collaborate with IT team for system improvements
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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