Helpdesk Analyst
Travelport
Posted
3 weeks ago
Makati, National Capital Region, Philippines
Onsite
PHP 35K
Full Time
Sema Summary
Travelport is seeking a Helpdesk Analyst to support users with technical issues. The role involves on-site assistance, serving customers in the Philippines. Candidates should be familiar with common helpdesk tools and customer service practices. This position is full-time and located in Makati. A reasonable salary estimate is provided.
About Company
Travelport is a technology company that provides solutions for the travel industry, facilitating efficient travel management and customer support.
Core Requirements
- Experience in technical support
- Excellent communication skills
- Problem-solving ability
- Familiarity with helpdesk software
- Ability to work in a team
Responsibilities
- Provide on-site technical support
- Assist customers with troubleshooting
- Document support interactions
- Maintain knowledge base articles
- Collaborate with other IT staff
- Assist in training users
- Escalate unresolved issues
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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