Help Desk Specialist
ThaiSoftware Enterprise Co., Ltd.
Posted
3 weeks ago
Thanyaburi district, Pathum Thani, Thailand
Onsite
THB 8K
Junior Level
Full Time
Sema Summary
The Help Desk Specialist will handle incoming calls from customers, providing technical guidance on CCTV systems and other security systems. This role requires good communication skills and a passion for customer service. Candidates should be willing to work night shifts and have a technical background in computer, telecommunications, or electronics. The position is full-time and based in Thanyaburi district, Pathum Thani. Benefits include health insurance, life insurance, and annual bonuses.
About Company
ThaiSoftware Enterprise Co., Ltd. is a software development company specializing in high-quality ready-made software solutions, known for its experienced team and notable software products.
Core Requirements
- Technical diploma or degree in Computer Science, Telecommunications, Electrical or Electronics
- At least 22 years old
- Strong customer service orientation
- Good communication skills
- Ability to work night shifts
Responsibilities
- Answer customer calls and respond to inquiries
- Provide technical guidance for CCTV systems
- Assist customers with issues related to security systems
- Document customer interactions accurately
- Collaborate with technical teams for escalated issues
- Ensure customer satisfaction
- Work night shifts as required
Benifits
- Health insurance
- Life insurance
- Accident insurance
- Annual bonus
- Annual salary increase
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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