Help Desk Manager
Signant Health
Posted
2 days ago
Philippines
Remote
PHP 60K
Mid Level
Full Time
Sema Summary
As a Help Desk Manager at Signant Health, you will oversee the operations of the help desk team, ensuring high levels of customer satisfaction and efficient service delivery. You will manage support tickets, develop processes for timely resolutions, and implement best practices. The role requires a mid-level experience in IT support and strong leadership skills, making it crucial for candidates to have a solid understanding of technical operations. The job is remote, allowing flexibility while managing a team in a diverse environment.
About Company
Signant Health specializes in innovative health-focused solutions, blending technology and insights to enhance patient experiences. As a company, they prioritize accessibility and excellence in customer service.
Core Requirements
- Bachelor's degree in IT or related field
- 3+ years of experience in help desk management
- Proficiency in customer service
- Strong problem-solving skills
- Experience in IT operations
Responsibilities
- Oversee daily operations of the help desk
- Manage team performance and productivity
- Develop training materials and programs
- Build and maintain strong customer relationships
- Implement IT service management processes
- Monitor service delivery metrics
- Resolve escalated support issues
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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