Head of Customer Experience
Nityo Infotech Indonesia
Posted
3 weeks ago
Jakarta, Indonesia
Onsite
IDR 12M
Senior Level
Full Time
Sema Summary
The Head of Customer Experience for Nityo Infotech Indonesia is responsible for overseeing the company's customer experience initiatives in the fintech sector. This senior position requires extensive experience in managing teams and designing customer-focused strategies. The role is based in Jakarta and is full-time, involving direct interaction with clients and stakeholders. Candidates with a strong background in customer service, fintech, and team management are encouraged to apply, along with leadership experience to drive improvements.
About Company
Nityo Infotech Indonesia specializes in fintech solutions, focusing on enhancing customer experience through technology and service excellence.
Core Requirements
- Bachelor's degree in relevant field
- 5+ years in customer experience management
- Experience in fintech industry
- Strong leadership skills
- Excellent communication abilities
Responsibilities
- Develop customer experience strategies
- Lead customer experience team
- Monitor customer feedback
- Enhance customer service processes
- Collaborate with product teams
- Analyze customer satisfaction metrics
- Report on customer experience outcomes
Must Have skills
Nice To Have Skills
Job Keywords
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