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Guest Service Specialist
Grand Hyatt
Posted
3 weeks ago

Bangkok

Onsite

THB 30K

Full Time

Job Categories

Service Hospitality Customer Management Support

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Sema Summary

Grand Hyatt is seeking a Guest Service Specialist based in Bangkok. This role involves ensuring exceptional guest experiences, managing inquiries, and providing assistance to visitors. Candidates should exhibit strong communication skills and a friendly demeanor. The position is full-time and requires the ability to work on-site. A salary estimate is around THB30000 per month.

About Company

Grand Hyatt is a prestigious hotel chain known for offering luxurious accommodations and outstanding service to its guests.

Core Requirements

High school diploma
Strong communication skills
Customer service experience
Problem-solving abilities
Team collaboration

Responsibilities

Greet and assist guests upon arrival.
Manage guest inquiries and complaints.
Provide information about hotel services and amenities.
Coordinate with other departments to ensure guest satisfaction.
Handle reservations and bookings.
Maintain a clean and organized front desk area.
Promote hotel services and events.

Must Have skills

CommunicationCustomer ServiceProblem SolvingTeamworkTime Management

Nice To Have Skills

MultilingualSales ExperienceHospitality Knowledge

Tools Knowledge Requried

Reservation SystemCommunication SoftwareCustomer Feedback Tools

Job Keywords

guest serviceshospitalitycustomer supportBangkokfull-time

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