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Guest Service Specialist
Grand Hyatt Erawan Bangkok
Posted
last month

Bangkok City, Thailand

Onsite

THB 30K

Junior Level

Full Time

Job Categories

Hospitality Service Customer Management Tourism

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Sema Summary

The Middle East Guest Service Specialist provides exceptional service to Middle Eastern guests, ensuring their needs are met with professionalism. This role involves front desk procedures, clear communication, and a strong understanding of cultural preferences.

About Company

Grand Hyatt Erawan Bangkok offers a luxurious blend of traditional Thai hospitality and modern amenities, situated in a prime location close to major attractions. The hotel features five-star accommodations and a range of dining options.

Core Requirements

Diploma or degree in Hospitality Management or related field.
1–2 years experience in guest relations or concierge.
Fluency in Arabic and English, both spoken and written.
Strong understanding of Middle Eastern cultures.
Excellent communication and problem-solving skills.

Responsibilities

Greet and welcome Middle East guests upon arrival.
Assist with check-in and check-out procedures.
Provide information about hotel services and local attractions.
Anticipate and fulfill special requests and dietary requirements.
Liaise with other departments for seamless service.
Handle guest inquiries and complaints professionally.
Support VIP and group arrivals from Middle East countries.

Must Have skills

Fluency in Arabic and EnglishCommunication skillsInterpersonal skillsProblem-solving skillsUnderstanding of Middle Eastern cultures

Job Keywords

Guest ServiceHospitalityMiddle EastCommunicationCultural Sensitivity

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