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Guest Service Representative
Anantara Vacation Club
Posted
2 weeks ago

Bangkok, Bangkok City, Thailand

Onsite

THB 30K

Junior Level

Full Time

Job Categories

Customer Service Support Hospitality Travel

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Sema Summary

We are seeking a Guest Service Representative who is fluent in Thai and English to join our team at Anantara Vacation Club in Bangkok. In this role, you will be responsible for providing outstanding customer service and assistance to guests. You will interact with a diverse clientele, so excellent communication skills are essential. This is a full-time position requiring a junior-level candidate, and we expect you to be enthusiastic about hospitality. Benefit opportunities may vary by location.

About Company

Anantara Vacation Club is a leading hospitality brand focused on providing premium vacation experiences. With a commitment to quality service and guest satisfaction, it forms part of the Minor Hotels portfolio.

Core Requirements

Proven customer service experience
Fluency in Thai and English
Strong communication skills
Team-oriented mindset
High school diploma or equivalent

Responsibilities

Greet and assist guests upon arrival
Answer inquiries about the hotel and services
Resolve guest issues and complaints promptly
Maintain knowledge of hotel policies and procedures
Process check-ins and check-outs efficiently
Coordinate with other departments to fulfill guest requests
Provide information on local attractions and activities

Must Have skills

Customer serviceCommunicationProblem-solvingTeamworkBilingual

Nice To Have Skills

Time managementSales techniquesConflict resolutionCultural awarenessAdaptability

Tools Knowledge Requried

Reservation systemsCommunication softwarePOS systemsCustomer relationship management

Job Keywords

guest relationscustomer supporthospitalityserviceThai-English

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