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Guest Service Associate
ibis, ibis Styles, ibis budget
Posted
last month

Ernakulam, Kerala, India

Onsite

INR 25K

Junior Level

Full Time

Job Categories

Hospitality Customer Service Cleaning Management

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Sema Summary

As a Guest Service Associate - Housekeeping, you will ensure a comfortable and memorable stay for guests through high standards of cleanliness. The role requires strong customer service skills and attention to detail.

About Company

ibis, ibis Styles, ibis budget is a leading economy hotel brand, offering unforgettable stays and experiences with over 2500 hotels in 79 countries. Founded in 1974, it is recognized for its commitment to quality and customer satisfaction.

Core Requirements

Bachelor's degree in Hospitality Management or related fields
Strong attention to detail
Excellent customer service skills
Good communication skills in English
Ability to work independently and as part of a team

Responsibilities

Clean and maintain guest rooms and public areas
Respond to guest requests and concerns promptly
Restock amenities, linens, and supplies
Inspect rooms for maintenance issues
Collaborate with other departments to enhance guest experiences
Assist in deep cleaning projects
Maintain accurate cleaning records

Must Have skills

Attention to detailCustomer serviceTime managementCleanliness standardsProblem-solving

Job Keywords

Guest ServicesHousekeepingHospitalityCustomer CareCleaning Standards

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