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Hilton

Guest Relationship Executive

Hilton

Posted

3 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 30K

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Guest Relationship Executive at Hilton will be focused on enhancing guest experiences through effective relationship management. This role involves interacting with guests to ensure their needs are met, resolving conflicts, and providing general support. Candidates should possess strong communication skills and a proactive approach. This position is based in Bengaluru, India, and is a full-time role. Although specific benefits are not listed, Hilton is known for offering robust employee support.

About Company

Hilton is a leading global hospitality company that operates a broad portfolio of hotels and resorts. Known for its commitment to exceptional guest service and hospitality, Hilton continues to innovate in the field of customer relations.

Core Requirements

  • High school diploma or equivalent
  • Strong communication skills
  • Customer service experience
  • Ability to resolve conflicts
  • Proactive problem-solving ability

Responsibilities

  • Assist guests with their inquiries and requests
  • Resolve guest complaints effectively
  • Maintain a high level of customer satisfaction
  • Provide information about hotel services and amenities
  • Collaborate with team members to enhance service quality
  • Monitor guest feedback and suggest improvements
  • Perform administrative tasks related to guest relations

Must Have skills

CommunicationCustomer ServiceProblem SolvingConflict ResolutionTeamwork

Nice To Have Skills

MultilingualCRM SoftwareHospitality Management

Tools Knowledge Requried

CRM SoftwareMicrosoft Office

Job Keywords

Guest RelationsCustomer ServiceHospitalitySupportConflict Resolution

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