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Guest Relations Officer
Japan Private Tour Co., Ltd.
Posted
3 weeks ago

Jakarta Metropolitan Area

Remote

IDR 6M

Full Time

Job Categories

Customer Support Tourism Remote Sales

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Sema Summary

Japan Private Tour Co., Ltd. is seeking a Guest Relations Officer who can communicate effectively in Japanese. This full-time role is remote, allowing flexibility while ensuring excellent customer support in the tourism sector. Candidates will be responsible for resolving inquiries and enhancing the overall customer experience. This position is ideal for those who possess strong communication skills and a passion for travel and hospitality.

About Company

Japan Private Tour Co., Ltd. specializes in providing tailored tour experiences in Japan, emphasizing customer satisfaction and personalized services.

Core Requirements

Fluency in Japanese
Excellent communication skills
Customer service experience
Problem-solving skills
Ability to work remotely

Responsibilities

Provide exceptional customer service to clients.
Assist customers with inquiries and bookings.
Resolve any issues or complaints efficiently.
Communicate effectively in Japanese.
Coordinate with tour guides and stakeholders.
Maintain customer records and communication.
Enhance customer satisfaction and loyalty.

Must Have skills

Japanese languageCommunication skillsCustomer serviceProblem-solvingRemote work experience

Nice To Have Skills

Knowledge of tourismSales skillsTeam collaborationCultural awarenessMultilingual abilities

Job Keywords

guest relationscustomer supportremote workJapanese speakertourism

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