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Tata Consultancy Services

Genesys SME

Tata Consultancy Services

Posted

4 weeks ago

Hyderabad, Telangana, India

Onsite

INR 50K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

Tata Consultancy Services is seeking a Genesys SME in Hyderabad, India. The role involves expertise in Genesys technologies for customer experience management. Candidates should possess strong technical skills and relevant experience. This is a full-time on-site position with no remote options available. The expected salary is estimated at INR 50,000 per month.

About Company

Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization.

Core Requirements

  • Bachelor's degree in IT or related field
  • Experience with Genesys technologies
  • Strong problem-solving skills
  • Knowledge of customer experience best practices
  • Ability to work in a team environment

Responsibilities

  • Manage Genesys systems and applications
  • Provide technical support for Genesys services
  • Collaborate with cross-functional teams
  • Identify and troubleshoot issues related to Genesys
  • Implement enhancements to improve customer engagement
  • Stay updated on new Genesys features and technologies
  • Train staff on Genesys usage and best practices

Must Have skills

Genesys expertiseTechnical support skillsProblem-solvingCustomer experience managementTeam collaboration

Nice To Have Skills

Project managementCrisis managementAnalytical skillsCommunicationLeadership

Tools Knowledge Requried

GenesysCRM softwareVoIP technologiesTroubleshooting toolsProject management software

Job Keywords

GenesysSMETechnical SupportCustomer ExperienceIT Consulting

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