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Front Office Manager
IHG Hotels & Resorts
Posted
3 weeks ago

Kathmandu

Onsite

NPR 60K

Temporary

Job Categories

Management Hospitality Hotel Customer Operations

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Sema Summary

IHG Hotels & Resorts is seeking a Front Office Manager for its Crowne Plaza hotel in Kathmandu. This role involves overseeing front desk operations, managing staff, and ensuring exceptional guest experiences. The candidate should have prior experience in hospitality management and strong customer service skills. The position is temporary and located in Kathmandu, Nepal, with an estimated salary of NPR 60,000 per month.

About Company

IHG Hotels & Resorts is a global hotel company, managing a diverse portfolio of brands and focused on delivering high-quality service in the hospitality sector.

Core Requirements

Experience in hotel management
Strong communication skills
Customer service orientation
Leadership abilities
Ability to manage operations

Responsibilities

Manage front desk staff
Ensure high guest satisfaction
Handle guest inquiries and complaints
Oversee check-in and check-out processes
Coordinate with housekeeping and maintenance
Train new front office staff
Monitor and manage booking systems

Must Have skills

LeadershipCustomer serviceCommunicationProblem-solvingMultitasking

Nice To Have Skills

Foreign language proficiencySales skillsCrisis management

Tools Knowledge Requried

Property management systemBooking softwareMicrosoft OfficeEmail

Job Keywords

Front OfficeManagementCustomer ServiceHospitalityLeadership

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