Front Desk Agent
Novotel Hotels
Posted
last month
Jakarta, Jakarta, Indonesia
Onsite
IDR 5M
Junior Level
Temporary
Sema Summary
The Front Desk Agent at Novotel Hotels is responsible for providing exceptional service to guests during check-in and check-out. This role requires maintaining a positive appearance and handling guest inquiries and complaints effectively.
About Company
Novotel Hotels is a global hospitality brand offering modern accommodations and services designed to enhance guest experiences. With over 500 hotels worldwide, Novotel focuses on creating a relaxed atmosphere for both guests and locals.
Core Requirements
- Minimum 1 year of experience in guest services
- Excellent English communication skills
- Proficient in MS Excel, Word, and PowerPoint
- Service-oriented with attention to detail
- Ability to work effectively in a team
Responsibilities
- Deliver service beyond expectation at all times
- Maintain a positive appearance and proper grooming
- Handle smooth check-in and check-out processes
- Provide assistance to guests with health problems
- Manage wake-up call requests
- Organize group check-in and check-out
- Report potential issues to superiors
Benifits
- Free bicycles
- Private parking
- Outdoor swimming pool
- Fitness center
- Free WiFi
Must Have skills
Job Keywords
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