FO Supervisor
SAS Hospitality
Posted
last month
Balikpapan, East Kalimantan, Indonesia
Onsite
IDR 5M
Mid Level
Full Time
Sema Summary
The FO Supervisor ensures excellent customer service and adherence to operational standards. Responsibilities include managing front office operations and training team members.
About Company
SAS Hospitality is a growing company in the hospitality sector, established in 2017, with multiple hotel brands across Indonesia, focusing on service excellence and sustainability.
Core Requirements
- Experience in hospitality management
- Strong customer service skills
- Ability to train and lead a team
- Problem-solving skills
- High school diploma or equivalent
Responsibilities
- Ensure excellent customer service at all times.
- Train and supervise front office staff.
- Handle guest inquiries and reservations.
- Manage daily shift operations.
- Resolve customer complaints efficiently.
- Allocate rooms based on guest preferences.
- Maintain accurate billing and cash transactions.
Must Have skills
Job Keywords
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