Experience Lead
Flecto.id
Posted
last month
Jakarta, Jakarta, Indonesia
Onsite
IDR 10M
Mid Level
Full Time
Sema Summary
Flecto.id seeks an Experience Lead to enhance customer interactions across all touchpoints. The role focuses on creating memorable experiences for customers, merchants, and employees.
About Company
Flecto.id is Indonesia's pioneering marketplace specializing in the buying and selling of luxury watches. The platform is designed to ensure secure transactions and provide customers confidence through authentication processes.
Core Requirements
- Bachelor's Degree
- Relevant experience in customer experience
- Understanding of human psychology
- Good communication and interpersonal skills
- Comfortable with data
Responsibilities
- Craft exceptional experiences for customers and merchants.
- Oversee all customer touchpoints.
- Collaborate with teams for improvement.
- Set OKRs and metrics for customer satisfaction.
- Manage online and offline interactions.
- Analyze feedback to enhance services.
- Design unique surprises for customers.
Must Have skills
Job Keywords
Similar Jobs
Member Experience Manager
Alpha JWC Ventures
Jakarta, Indonesia
Guest Experience Manager
Hyatt Regency
Gu, South East Sulawesi, Indonesia
Customer Experience Trainer
Pluang
Jakarta Metropolitan Area
Member Experience Supervisor
FIT HUB
Jakarta Metropolitan Area
EHS Lead
Kraft Heinz
West Karawang, West Java, Indonesia
HSE Lead
Turner & Townsend
Cikarang Barat, West Java
Hub Lead
Shopee Xpress
Lampung, Indonesia
Tech Lead
PT Asuransi Digital Bersama Tbk
Jakarta, Indonesia
Team Lead
DBS Bank
Jakarta Metropolitan Area
Cluster Finance Lead
FMC Corporation
Papua, Indonesia
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.