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Manulife

Executive Concierge

Manulife

Posted

3 weeks ago

Singapore, Singapore

Remote

SGD 8K

Senior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Executive Concierge position at Manulife involves managing high-net-worth client cases and delivering exceptional service to ensure client satisfaction. This senior role requires extensive experience in case management and strong interpersonal skills to maintain relationships with clients. The job is hybrid based in Singapore, offering the flexibility of working both remotely and in-office. The ideal candidate is expected to possess advanced problem-solving abilities and demonstrate leadership in handling client inquiries effectively.

About Company

Manulife is a leading international financial services group committed to helping customers make the most of their future. They specialize in life insurance, pensions, and investments across various markets.

Core Requirements

  • Bachelor's degree in related field
  • Strong communication skills
  • Experience in client management
  • Leadership experience
  • Problem-solving abilities

Responsibilities

  • Manage HNW client cases efficiently.
  • Ensure high-level service delivery.
  • Coordinate with various departments.
  • Respond to client inquiries promptly.
  • Develop strategies to enhance client satisfaction.
  • Maintain comprehensive client records.
  • Lead client-focused initiatives.

Must Have skills

Client managementCommunicationLeadershipProblem-solvingCase management

Nice To Have Skills

Financial knowledgeNegotiationInterpersonal skillsTime managementProject management

Job Keywords

ConciergeClient ManagementCustomer SatisfactionLeadershipHNW

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