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Capgemini

EDR Technician

Capgemini

Posted

3 weeks ago

Sion, Maharashtra, India

Onsite

INR 60K

Junior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The EDR Technician role at Capgemini involves providing technical support and managing endpoint detection and response systems. Candidates are expected to have basic IT skills and a passion for technology. The position is full-time and located in Sion, Maharashtra. Responsibilities include troubleshooting issues, assisting clients, and ensuring system security. Prior experience in a support role is beneficial.

About Company

Capgemini is a global leader in consulting, technology services, and digital transformation. They help organizations evolve to meet their challenges through innovation and technology.

Core Requirements

  • Bachelor's degree in IT or related field
  • Basic understanding of EDR systems
  • Strong communication skills
  • Problem-solving capabilities
  • Willingness to learn

Responsibilities

  • Provide technical support for EDR systems
  • Troubleshoot and resolve client issues
  • Implement security protocols
  • Assist in system monitoring
  • Work with clients to understand their needs
  • Document technical processes and solutions
  • Participate in team meetings to discuss challenges

Must Have skills

Technical supportCommunication skillsProblem-solvingTime managementAttention to detail

Nice To Have Skills

Familiarity with EDR toolsProject managementCustomer serviceTeam collaborationData analysis

Tools Knowledge Requried

EDR softwareTicketing systemsRemote desktop toolsMonitoring toolsDocumentation software

Job Keywords

EDRTechnical SupportITEndpoint SecurityTroubleshooting

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